Refund policy

Return, Replacement & Refund Policy

At Cosmo Divine, we take great care to ensure that every product is properly checked and securely packed before dispatch. We deal in astrology bracelets, crystal bracelets, natural stones, selenite products, spiritual accessories and other related products.

Please read our Return, Replacement & Refund Policy carefully before placing an order.

1. Eligibility for Returns & Replacements

Customers may request a return or replacement within 2 days of receiving the order only in the following cases:

  • The product received is damaged or defective.

  • An incorrect product has been delivered.

  • The product received is materially different from the item ordered.

To be eligible for a return or replacement:

  • The product must be unused and in its original condition.

  • The product must be returned with its original packaging and all items/accessories received with it.

  • Customers must provide clear photos and/or videos showing the issue.

  • For damage, incorrect product or missing item claims, Cosmo Divine may require an unboxing video for verification.

All requests are subject to verification and approval by our team.

2. Missing Items

In case any item is missing from your order, please contact us within 24 hours of delivery.

Claims raised after this period may not be eligible for consideration.

To help us investigate the issue, customers may be required to provide relevant photos, videos or an unboxing video of the package.

3. Non-Returnable & Non-Replaceable Items

Products will not be eligible for return, replacement or refund if:

  • The product has been used, worn, altered or damaged after delivery.

  • The product has been damaged due to improper handling by the customer.

  • The customer wishes to return the product due to a change of mind.

  • The customer does not like the colour, design, size or appearance after delivery.

  • The customer selected an incorrect size or product.

  • The issue is related to minor variations caused by photography, lighting or screen settings.

  • Sufficient proof of the reported issue is not provided.

Natural Product Variations

Many Cosmo Divine products are made using natural crystals, stones and other natural materials.

Therefore, slight variations in:

  • Colour

  • Texture

  • Shape

  • Size

  • Patterns

  • Natural inclusions or markings

may occur from product to product.

Such natural variations are not considered defects and will not be eligible for return or replacement.

4. Return Process

To initiate a return or replacement request, please contact Cosmo Divine customer support with:

  • Your Order Number

  • Details of the issue

  • Clear photographs and/or videos of the product and packaging

Once your request is reviewed and approved, you will receive further instructions regarding the return process.

Where applicable, return pickups will generally be arranged from the same address where the order was originally delivered.

Cosmo Divine reserves the right to reject any return if the returned product is found to be used, damaged, incomplete or materially different from the condition in which it was delivered.

5. Refunds & Store Credit

For eligible returned products, Cosmo Divine may offer replacement, store credit or refund, depending on the nature of the issue and the outcome of the verification process.

Store Credit

Where applicable, store credit equivalent to the approved value of the returned product may be issued to the customer.

Store credit may be used for future purchases from Cosmo Divine, subject to applicable terms.

Refund to Original Payment Method

Refunds to the original payment method will be processed only when approved by Cosmo Divine.

For approved refunds arising from reasons other than a verified damaged, defective or incorrect product, any applicable return, shipping, handling or payment processing charges may be deducted from the refundable amount.

In case of partial returns, only the value of the eligible returned product(s) will be considered.

6. Replacement

If a replacement request is approved, the replacement product will generally be dispatched after the original product has been received and successfully verified by our team.

If the same product is unavailable, Cosmo Divine may offer:

  • An alternative product of similar value;

  • Store credit; or

  • Another appropriate resolution.

7. Quality & Authenticity

Cosmo Divine is committed to providing quality products sourced and curated with care.

However, due to the natural nature of crystals, stones and handmade or spiritually inspired products, minor differences between individual products may occur.

8. Product Benefits & Individual Results

Our astrology bracelets, crystals, stones, selenite products and other spiritual accessories are intended for personal, spiritual, decorative and lifestyle purposes.

Any information regarding spiritual, astrological or traditional benefits represents beliefs and general product information.

Individual experiences and results may vary.

Cosmo Divine does not guarantee any specific outcome or benefit, including but not limited to financial, career, relationship, emotional, spiritual or other personal results.

A customer not experiencing an expected or desired result will not be considered a valid reason for return, replacement or refund.

9. Order Cancellation

Cancellation requests may be accepted only before the order has been processed or dispatched.

Once an order has been dispatched, cancellation may not be possible.

Cosmo Divine reserves the right to cancel an order due to reasons including product unavailability, pricing errors, suspected fraudulent activity or other operational issues.

Where payment has already been received for an order cancelled by Cosmo Divine, the eligible amount will be refunded appropriately.

10. Final Decision

All return, replacement and refund requests are subject to review and verification by Cosmo Divine.

Cosmo Divine reserves the right to approve or reject any request that does not meet the conditions mentioned in this policy.

For any assistance regarding your order, return or replacement request, please contact our customer support team with your order details and supporting information.

Cosmo Divine reserves the right to modify or update this policy at any time, subject to applicable laws.