Shipping policy

Shipping Policy

Last Updated: 20 August 2026

At Cosmo Divine, we aim to process and deliver your orders safely and efficiently. Please read this Shipping Policy carefully before placing an order.

1. Order Processing

Orders are generally processed within 1–3 business days after successful order placement and payment confirmation.

Once your order has been processed and handed over to our shipping partner, you will receive the relevant shipping or tracking information, where applicable.

Please note that order processing may take longer during:

  • High-demand periods or sales;

  • Public holidays;

  • Weekends;

  • Unforeseen operational circumstances; or

  • Situations beyond our reasonable control.

2. Delivery Timeline

Estimated delivery timelines may vary depending on the delivery location and the availability of courier services.

Generally, orders may be delivered within 3–10 business days after dispatch.

The delivery timelines displayed on the website or communicated to customers are estimates and are not guaranteed.

Delays may occur due to factors such as:

  • Courier or logistics delays;

  • Weather conditions;

  • Public holidays;

  • Remote or restricted delivery locations;

  • Incorrect or incomplete shipping information;

  • Natural disasters or other events beyond our reasonable control.

Cosmo Divine shall not be held responsible for delays caused by third-party courier or logistics partners or circumstances beyond our reasonable control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the order is placed.

Cosmo Divine may offer free shipping on selected orders, products, locations, or promotional campaigns. Such offers may be modified or withdrawn at any time.

Any additional charges applicable to a particular order will be communicated during checkout.

4. Tracking Your Order

Once your order has been dispatched, tracking details may be shared through email, SMS, WhatsApp, or another available communication method.

Please allow some time for tracking information to become active after dispatch.

Customers are responsible for providing accurate contact details to receive order and tracking updates.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including the correct:

  • Name;

  • Phone number;

  • House or flat number;

  • Street or locality;

  • City;

  • State;

  • PIN code.

Cosmo Divine will not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete address information provided by the customer.

If an order has already been dispatched, changes to the delivery address may not be possible.

6. Failed Delivery & Incorrect Address

If an order cannot be delivered due to:

  • Incorrect or incomplete address details;

  • Incorrect contact number;

  • Customer unavailability;

  • Repeated unsuccessful delivery attempts;

  • Refusal to accept the order; or

  • Any other reason attributable to the customer,

the order may be returned to us by the courier partner.

In such cases, any additional shipping, return-to-origin (RTO), handling, or re-shipping charges may be deducted from any applicable refund or may need to be paid by the customer before the order is shipped again.

7. Undelivered or Lost Packages

If your tracking information shows that the order has been delivered but you have not received it, please contact our customer support within 48 hours of the delivery status update.

We may coordinate with the courier partner to investigate the issue.

Any resolution will be subject to verification and the findings of the courier or logistics partner.

Cosmo Divine shall not be liable for packages that are lost, delayed, or incorrectly delivered due to incorrect information provided by the customer.

8. Damaged Packages or Products

If your package or product appears to be damaged upon delivery, please record an unboxing video and take clear photographs of the package and product.

Any damage-related issue should be reported within 48 hours of delivery.

Requests relating to damaged, defective, incorrect, missing, returned, or replacement products will be handled in accordance with our Return, Replacement & Refund Policy.

9. Order Cancellation

Orders may only be cancelled before they have been processed or dispatched.

Once an order has been dispatched, cancellation may not be possible.

Please refer to our Return, Replacement & Refund Policy for further information regarding cancellations, returns, replacements, and refunds.

10. Cash on Delivery Orders

For Cash on Delivery (COD) orders, customers are requested to ensure that they are available to receive the order at the provided delivery address.

Cosmo Divine reserves the right to restrict, refuse, or cancel COD orders in cases of suspected fraudulent activity, repeated order refusals, excessive failed deliveries, or any other reasonable business or operational concern.

11. Force Majeure

Cosmo Divine shall not be responsible for delays or failure to perform its obligations due to circumstances beyond its reasonable control, including but not limited to natural disasters, extreme weather conditions, strikes, transportation disruptions, government actions, pandemics, technical failures, or other unforeseen events.

12. Changes to This Shipping Policy

Cosmo Divine reserves the right to modify or update this Shipping Policy at any time.

Any changes will become effective once the updated policy is published on our website, subject to applicable law.

13. Contact Us

For any questions regarding shipping, delivery, or your order, please contact our customer support team through the contact information provided on the Cosmo Divine website.

By placing an order with Cosmo Divine, you acknowledge that you have read and agreed to this Shipping Policy.